Accessibility Statement

This accessibility statement applies to https://schoolswitch.crowncommercial.gov.uk/#!/home.

This website is run by MyUtility Genius Commercial Limited and Gemserv Limited on behalf of Crown Commercial Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Accessibility of this website/application

As we work to fix the accessibility issues, we know some parts of this website/application are not be fully accessible and you may not be able to do some of the following:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our helpdesk using by email (usshelpdesk@gemserv.com) or phone (0333 1038 477).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

MyUtility Genius Commercial Limited and Gemserv Limited on behalf of Crown Commercial Service are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:

We want as many people as possible to be able to use this website and we are currently making improvements to ensure the website meets the required standards. We plan to have this work completed by 30 September 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents:

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. By September 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018. if they’re not essential to providing our services. For example, we do not plan to fix the School Switch User Guide.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video:

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 23rd September 2020. It was last reviewed on 23rd September 2020. This website was last tested on 15th July 2020. The test was carried out by Cognizant on behalf of Crown Commercial Service.